Store Policies | Revolution Apparel Co.™ | Shipping, Returns & Guarantees
<h1>Store Policies</h1>
<p>Welcome to Revolution Apparel Co.™ / Revolution Outdoors (“Revolution,” “we,” “us,” “our”). This page explains how we operate as a brand and as a store — clearly, honestly, and with as little legal mumbo‑jumbo as possible. By placing an order on this site, you agree to the policies below.</p>
<hr>
<h2>Order Processing</h2>
<ul>
<li><strong>Processing time:</strong> Most in‑stock orders ship within <strong>2–4 business days</strong> (Monday–Friday, excluding holidays). During launches, holidays, or high‑volume periods, processing may take a bit longer, but we will not rush orders at the expense of quality.</li>
<li><strong>Order changes:</strong> Once an order is placed, it immediately enters our workflow. If you need to change or cancel an order, email us as quickly as possible. If the order has not yet been packed or shipped, we will do our best to accommodate the request. If it has already moved forward, changes may not be possible.</li>
<li><strong>Order confirmation:</strong> You will receive an email confirmation when your order is placed and another when it ships. If you do not see these, please check your spam or promotions folder.</li>
</ul>
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<h2>Shipping</h2>
<ul>
<li><strong>Carriers:</strong> We primarily ship via USPS, UPS, or FedEx, depending on destination, speed, and reliability.</li>
<li><strong>Transit times:</strong> Any delivery estimates shown at checkout are provided by the carriers and are not guaranteed by us. Weather, carrier delays, and other factors outside our control can affect delivery times.</li>
<li><strong>Shipping address:</strong> You are responsible for entering a complete and accurate shipping address. If a package is returned to us due to an incorrect or undeliverable address, we can reship it, but reshipment costs will be the customer’s responsibility.</li>
<li><strong>Tracking:</strong> A tracking number will be emailed once your order ships. Tracking updates may take 24–48 hours to appear.</li>
</ul>
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<h2>Lost, Stolen, or Delayed Packages</h2>
<ul>
<li><strong>Marked as delivered but not found:</strong> If tracking shows “delivered” but you cannot locate the package, please:
<ul>
<li>Check with neighbors or building management.</li>
<li>Check around porches, side doors, garages, and other common drop spots.</li>
<li>Confirm with household members.</li>
<li>Contact your local post office or carrier facility with your tracking number.</li>
</ul>
If the package still cannot be located, contact us. We will review the situation and may assist with next steps, but we are not automatically responsible for replacing packages marked as delivered by the carrier.
</li>
<li><strong>In transit or delayed:</strong> If tracking shows your package is still in transit or delayed, we must follow the carrier’s investigation process before offering any resolution. We cannot override carrier investigations or timelines.</li>
<li><strong>Stolen packages:</strong> We are not liable for packages stolen after delivery. If package theft is a concern in your area, we recommend shipping to a secure address or using a pickup location where available.</li>
</ul>
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<h2>Returns</h2>
<ul>
<li><strong>Return window:</strong> We accept returns of eligible items within <strong>30 days</strong> of delivery.</li>
<li><strong>Condition:</strong> Returned items must be:
<ul>
<li>Unworn and unwashed.</li>
<li>Unaltered and free of odors, stains, or pet hair.</li>
<li>Returned with original tags and packaging where applicable.</li>
</ul>
If an item is returned in a condition that suggests significant wear or damage, we may refuse the return or issue a partial refund at our discretion.
</li>
<li><strong>Final sale items:</strong> Items marked “Final Sale,” clearance items, or heavily discounted items may not be eligible for return or exchange. This will be clearly indicated on the product page when applicable.</li>
<li><strong>Return shipping:</strong> Unless we made an error or the item is confirmed defective, return shipping costs are the responsibility of the customer.</li>
<li><strong>How to start a return:</strong> To initiate a return, contact us via email with your order number and reason for return. We will provide instructions and, where applicable, a return address or label.</li>
</ul>
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<h2>Exchanges</h2>
<ul>
<li><strong>Fastest method:</strong> Because inventory can move quickly, the most reliable way to exchange an item is to:
<ul>
<li>Place a new order for the item/size you want.</li>
<li>Return the original item following our return policy.</li>
</ul>
</li>
<li><strong>Inventory limitations:</strong> We cannot guarantee that the same item, color, or size will be available for exchange at any given time.</li>
</ul>
<hr>
<h2>Defective, Damaged, or Incorrect Items</h2>
<ul>
<li><strong>Inspection on arrival:</strong> Please inspect your order as soon as it arrives.</li>
<li><strong>Timeframe:</strong> If you receive a defective, damaged, or incorrect item, contact us within <strong>7 days</strong> of delivery.</li>
<li><strong>Documentation:</strong> We may request photos of the item and packaging to help us verify the issue and improve our processes.</li>
<li><strong>Resolution:</strong> If we confirm a defect or error, we will work with you on a reasonable resolution, which may include a replacement, store credit, or refund, at our discretion.</li>
</ul>
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<h2>Sizing & Fit</h2>
<ul>
<li><strong>Size guidance:</strong> We provide general size information to help you choose the best fit, but individual preferences and body types vary.</li>
<li><strong>Responsibility:</strong> You are responsible for selecting your size. Returns due to sizing issues are handled under our standard return policy.</li>
</ul>
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<h2>Pricing, Discounts & Promotions</h2>
<ul>
<li><strong>Price changes:</strong> Prices and promotions may change at any time without prior notice.</li>
<li><strong>Discount codes:</strong> Discount codes must be entered at checkout and cannot be applied retroactively after an order is placed.</li>
<li><strong>Stacking:</strong> Unless explicitly stated, discount codes cannot be combined.</li>
<li><strong>Promotion‑specific terms:</strong> Certain promotions may have additional terms and conditions, which will be clearly stated when the promotion is offered.</li>
</ul>
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<h2>Taxes & Duties</h2>
<ul>
<li><strong>Sales tax:</strong> Applicable sales tax will be calculated and added at checkout based on your shipping address and local regulations.</li>
<li><strong>International orders (if/when enabled):</strong> Customs duties, taxes, and import fees for international orders are the responsibility of the customer and are not included in our product prices or shipping charges. We do not control these fees and cannot predict their amounts.</li>
</ul>
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<h2>Product Availability</h2>
<ul>
<li><strong>Limited runs:</strong> Some products are produced in limited quantities and may not be restocked once sold out.</li>
<li><strong>Inventory errors:</strong> In rare cases, an item may oversell or appear available when it is not due to system or inventory sync issues. If this occurs, we will contact you with options, which may include a refund, store credit, or an alternative item if available.</li>
</ul>
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<h2>Quality & Use</h2>
<ul>
<li><strong>Quality commitment:</strong> We design our products to be worn, used, and enjoyed in real life — not just photographed and forgotten. We stand behind the quality of our products when used under normal conditions and according to care instructions.</li>
<li><strong>Not covered:</strong> We do not cover damage resulting from:
<ul>
<li>Misuse or abuse of the product.</li>
<li>Ignoring care labels or washing instructions.</li>
<li>Accidents, exposure to harsh conditions, or modification of the product.</li>
<li>Normal wear and tear over time.</li>
<li>Pets deciding your hat or apparel is their new favorite toy.</li>
</ul>
</li>
<li><strong>Concerns:</strong> If you believe your item has a quality issue beyond normal wear and tear, contact us with your order number, photos, and a brief description. We will review the situation and respond in a fair and reasonable manner.</li>
</ul>
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<h2>What We Promise</h2>
<ul>
<li><strong>Honest communication:</strong> We will communicate clearly about orders, delays, and issues. If something goes wrong, we will not disappear — we will address it directly.</li>
<li><strong>Accurate product representation:</strong> We aim to represent our products as accurately as possible through photos, descriptions, and sizing information.</li>
<li><strong>Thoughtful design:</strong> We put real effort into the design, materials, and details of our products so they feel intentional, not generic.</li>
<li><strong>Reasonable resolutions:</strong> When problems arise, we will approach them with common sense and empathy, within the boundaries of these policies.</li>
</ul>
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<h2>What We Don’t Promise</h2>
<ul>
<li><strong>Indestructible products:</strong> Our products are made to be worn and used, but they are not indestructible. Extreme use, harsh conditions, or ignoring care instructions will shorten their lifespan.</li>
<li><strong>Perfect shipping experiences:</strong> We do not control carrier operations, weather, or local delivery practices. While we choose reputable carriers and pack orders carefully, we cannot guarantee that every shipment will be perfectly timed or handled.</li>
<li><strong>Unlimited exceptions:</strong> We care about our customers, but we also have to run a sustainable business. We cannot approve every exception, replacement, or special request, especially when it falls outside these policies.</li>
<li><strong>Fit perfection for everyone:</strong> Bodies and preferences vary. We cannot promise that every item will fit every person exactly as imagined, though we do our best to guide you.</li>
<li><strong>Legal or professional advice:</strong> Nothing on this site, including this page, is legal, tax, or professional advice.</li>
</ul>
<p>We aim to treat every customer with respect and fairness. At the same time, we reserve the right to make final decisions on returns, exchanges, replacements, and exceptions based on the facts of each situation and these policies.</p>
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<h2>Intellectual Property</h2>
<ul>
<li><strong>Ownership:</strong> All designs, logos, branding, product names, and content on this site are owned by Revolution Apparel Co.™ or used with permission.</li>
<li><strong>Personal use only:</strong> You may not reproduce, resell, distribute, or use our designs or content for commercial purposes without our prior written consent.</li>
</ul>
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<h2>Policy Updates</h2>
<ul>
<li><strong>Changes:</strong> We may update these policies from time to time to reflect changes in our operations, the law, or best practices.</li>
<li><strong>Effective version:</strong> The version posted on this page is the current version. The policies in effect at the time you place your order are the ones that apply to that order.</li>
</ul>
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<h2>Legal Disclaimer</h2>
<p>This Store Policies page is intended to provide clear, transparent information about how we handle orders, shipping, returns, and related matters. It is written in plain language for ease of understanding, but it is still a binding part of the terms under which we sell and ship products.</p>
<ul>
<li><strong>No legal advice:</strong> The information on this page does not constitute legal, tax, or professional advice. If you have questions about your legal rights or obligations, you should consult an attorney or qualified professional in your jurisdiction.</li>
<li><strong>Jurisdiction:</strong> Our business operates under the laws and regulations applicable to our place of formation and operation. Your rights may vary depending on your location and applicable consumer protection laws.</li>
<li><strong>Severability:</strong> If any part of these policies is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.</li>
<li><strong>Precedence:</strong> In the event of any conflict between these Store Policies and any other information on the site, these Store Policies and our formal Terms of Service (if separately provided) will generally control.</li>
</ul>
<p>By using this site and placing an order, you acknowledge that you have had the opportunity to review these policies and agree to them.</p>
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<h2>Contact</h2>
<p>If you have questions about an order or these policies, or if something is unclear, we encourage you to reach out. We would rather clarify up front than leave you guessing.</p>
<ul>
<li><strong>Email:</strong> <em>[Add your support email here]</em></li>
<li><strong>Mailing address:</strong> <em>[Add your business mailing address here]</em></li>
</ul>